We're here to help: Call us at (800) 226-9868

Our customer service team is available M-F 8:00am-5:00pm CT.


Are replacement parts available for purchase?

Yes. Call our customer service team at (800) 226-9868 to locate the appropriate part you need and place an order.

Are all Plano gun cases airline approved?

No. The top series we recommend for air travel are the Field Locker and All Weather series. These cases have air pressure release valves to equalize changes in temperature and elevation, plus padlock holes to accommodate TSA-approved locks.

I have a reverse limb crossbow. Which Plano case do I need?

We recommend the Manta crossbow case for most crossbows. It has been tested and sized specifically with Barnett crossbows.

I use the clear stows to organize my tackle, but I don’t like the color of the latches. Can I purchase a different color?

Yes, we do have different color latch options available for Plano StowAway utility boxes. It’s best to call us and speak with an agent to see what is available and determine pricing.

I have an old Doskocil gun case. Are parts available?

Our DLX model cases took the place of that model case. Whatever case you have, we should be able to help you find the appropriate replacement keys or latches. Call our customer service team to learn more.

Are replacement O-ring gaskets available for the Sportsman’s trunks?

Yes. We have the gaskets and latches available for purchase. Reach out to our customer service team to place an order.

What is this rubber pad that came with my Guide Series™ waterproof box?

If you take your Guide Series waterproof box on an airplane, pressure changes may cause the box to seal shut. This rubber pad should be placed in the seal to make it easier to open the box after the flight.

What is the difference between StowAway series?

Plano offers four StowAway series: 3400, 3500, 3600 and 3700. The utility boxes in each series adhere very closely to the same dimensional size, although certain features, lids and latches may slightly affect final dimensions.

3400 Series (8.25”L x 4.25”W and smaller): Compact, wallet-sized organizers for small lures and accessories.

3500 Series (9.00”L x 5.00”W): Intermediate-sized boxes for storing a wide variety of baits and accessories.

3600 Series (10.75”L x 7.25”W): Customizable storage options for most standard tackle.

3700 Series (14.00”L x 9.00”W): Our largest Stows for storing a specialty baits, accessories and more.

What size is my StowAway?

One place to look is on the packaging or the item your StowAways were included with (such as a tackle bag or rack system). Many of our fishing storage solutions identify a corresponding StowAway series so you can select the right size Stows when purchasing more. The series number is written on many of our soft bags, or you can find it listed on the product page on our website.

If your StowAway was purchased individually, the best way to figure out the series it falls under is to measure it. Use the measurements below as a guide, keeping in mind that final dimensions may be slightly different. So pick whatever series is closest to the dimensions you measure.

3400 Series 8.25”L x 4.25”W and smaller

3500 Series 9.00”L x 5.00”W

3600 Series 10.75”L x 7.25”W

3700 Series 14.00”L x 9.00”W

What is the difference between “fixed” and “adjustable” StowAways?

Fixed StowAways have compartments that cannot be moved or customized. Adjustable StowAways come with dividers that slide into place to create the appropriate number and size of compartments to suit your needs.

My StowAway lists that it has a range of compartments (e.g. “4-24 compartments). What does that mean?

This means a StowAway has adjustable compartments. The smallest value identifies the minimum number of compartments, which are fixed. The largest value identifies the maximum number of compartments you can create. The more compartments you make, the smaller they’ll be. The fewer compartments you make, the larger they’ll be. Adjust the included dividers into whatever configuration works best for you.


What business name will show on my credit card statement?

Plano is a brand that is part of the Pure Fishing group of brands and companies. Please be aware that charges for your purchases will appear on your statement as being from SP Pure Fishing.

My credit card was charged but I didn’t get my order. What do I do?

When you place an order on, a temporary hold is placed on your credit card. This will show as “pending” on your credit card statement. Payment doesn’t actually process until your order ships. If for any reason your order doesn’t go through or ship, that pending payment will drop off your statement within a few days.

I placed an order on but still haven’t gotten my product. Where is it?

Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn’t get it, we probably didn’t get your order.

The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Plano order on its way to you. If the package shows it has arrived but didn’t, or if the tracking information isn’t updating, it’s best to contact UPS directly to figure out next steps.

We’re here to help. So if you didn’t get any emails, if you’re still confused about the status of your order, or if you just to talk through some details – please call us at (800) 226-9868. Our customer service team is available M-F 8:00am-5:00pm CT.

The product I want is out of stock. How do I place an order?

Occasionally some of our most popular products sell through faster than we can make them. Rest assured we’re aware of all stocking issues and are working to get the item back on for purchase. Once that happens, you’ll see the “Out of Stock” message change to “In Stock.”

Do you deliver to P.O. Boxes?

Unfortunately, at this time we do not deliver orders to P.O. Boxes. We apologize for the inconvenience and are working to resolve it!


Thank you for ordering from You will receive a confirmation email upon placing an order on our website. After your order ships, a separate email will arrive confirming shipment. The shipping email includes a UPS tracking number, which you can click to review the status of your order. A signature is not required for orders to be delivered. Please contact customer service with additional questions related to your order.

UPS delivers Plano orders during business days only (Monday-Friday), excluding holidays. Available shipping methods include: ground. Ground orders ship the next business day after they are placed.

Ground Shipping: Estimated to arrive within 7-10 business days

Shipping is offered within the 48 contiguous United States. At this time we do not ship internationally or to Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico or Guam. We also do not ship to PO Boxes. We apologize for this inconvenience and are working to resolve it.

We do not ship on holidays and recommend you place orders at least two weeks prior to the following dates to avoid issues – especially during the months of November and December.

If you have questions about our shipping policies or need additional assistance, please contact customer service at (800) 226-9868 or submit an inquiry in the Contact Us form. Our team is available Monday-Friday, 8:00am-5:00pm Central.


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