FAQs

Are replacement parts available for purchase?

Yes. Call our customer service team at (800) 226-9868 to locate the appropriate part you need and place an order.

Are all Plano gun cases airline approved?

I have a reverse limb crossbow. Which Plano case do I need?

I use the clear stows to organize my tackle, but I don’t like the color of the latches. Can I purchase a different color?

I have an old Doskocil gun case. Are parts available?

Are replacement O-ring gaskets available for the Sportsman’s trunks?

What is this rubber pad that came with my Guide Series™ waterproof box?

What is the difference between StowAway series?

Plano offers four StowAway series: 3400, 3500, 3600 and 3700. The utility boxes in each series adhere very closely to the same dimensional size, although certain features, lids and latches may slightly affect final dimensions.

3400 Series (8.25”L x 4.25”W and smaller): Compact, wallet-sized organizers for small lures and accessories.

3500 Series (9.00”L x 5.00”W): Intermediate-sized boxes for storing a wide variety of baits and accessories.

3600 Series (10.75”L x 7.25”W): Customizable storage options for most standard tackle.

3700 Series (14.00”L x 9.00”W): Our largest Stows for storing a specialty baits, accessories and more.

What size is my StowAway?

One place to look is on the packaging or the item your StowAways were included with (such as a tackle bag or rack system). Many of our fishing storage solutions identify a corresponding StowAway series so you can select the right size Stows when purchasing more. The series number is written on many of our soft bags, or you can find it listed on the product page on our website.

If your StowAway was purchased individually, the best way to figure out the series it falls under is to measure it. Use the measurements below as a guide, keeping in mind that final dimensions may be slightly different. So pick whatever series is closest to the dimensions you measure.

3400 Series 8.25”L x 4.25”W and smaller

3500 Series 9.00”L x 5.00”W

3600 Series 10.75”L x 7.25”W

3700 Series 14.00”L x 9.00”W

What is the difference between “fixed” and “adjustable” StowAways?

My StowAway lists that it has a range of compartments (e.g. “4-24 compartments). What does that mean?

This means a StowAway has adjustable compartments. The smallest value identifies the minimum number of compartments, which are fixed. The largest value identifies the maximum number of compartments you can create. The more compartments you make, the smaller they’ll be. The fewer compartments you make, the larger they’ll be. Adjust the included dividers into whatever configuration works best for you.

What business name will show on my credit card statement?

My credit card was charged but I didn’t get my order. What do I do?

When you place an order on PlanoOutdoors.com, a temporary hold is placed on your credit card. This will show as “pending” on your credit card statement. Payment doesn’t actually process until your order ships. If for any reason your order doesn’t go through or ship, that pending payment will drop off your statement within a few days.

I placed an order on PlanoOutdoors.com but still haven’t gotten my product. Where is it?

Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn’t get it, we probably didn’t get your order.

The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Plano order on its way to you. If the package shows it has arrived but didn’t, or if the tracking information isn’t updating, it’s best to contact UPS directly to figure out next steps.

We’re here to help. So if you didn’t get any emails, if you’re still confused about the status of your order, or if you just to talk through some details – please call us at (800) 226-9868. Our customer service team is available M-F 8:00am-5:00pm CT.

The product I want is out of stock. How do I place an order?

Occasionally some of our most popular products sell through faster than we can make them. Rest assured we’re aware of all stocking issues and are working to get the item back on PlanoOutdoors.com for purchase. Once that happens, you’ll see the “Out of Stock” message change to “In Stock.”

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FAQs

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