I bought a 2-pack of these trunks, and the box they came in included 0 additional packing material to keep the product from getting damaged in transit. So what happened? Well, one of them arrived with various minor chips and scrapes, and the other one had one of its wheels entirely broken off leaving a massive hole in the bottom of the “sturdy” trunk (see picture).
I reached out to customer service with pictures attached, and they directed me to return my product using the Returns service for a full refund. They are holding my $93 until their terrible product arrives back to them. So now I have to repack them, print a UPS label, and drive to UPS, all to get my money back. And the icing on the cake? The first Step on their Return Instruction is copied below. Why don’t you take your own advice, Plano? Ironic, demanding that the customer cares more about your product than you do.
“How to ship your item(s)
1.) Pack your item securely to ensure there is no damage to the returned product during transit”
