Returns & Exchanges

If for any reason you are unsatisfied with an item you have purchased from this site, and it is undamaged, please return within 30 days for a full refund. To obtain you return label and start the refund process visit [email protected] Merchandise must be returned in the original carton with original packaging, accessories, and instructions. Products returned in non-salable condition may be subject to a restocking fee.

Except in cases where the return is the result of an error by Pure Fishing or the item arrives damaged or defective, original shipping charges are non-refundable. Pure Fishing will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  • Orders/Items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30 day return window

Please obtain your return authorization at [email protected] or contact customer service at 1-800-467-8459 to obtain a return authorization for your merchandise return. Merchandise should then be sent postage paid to the following address:

Greys Customer Service Dept.

901 South Dixie Fwy

New Smyrna Beach, FL 32168

If a product arrives damaged or your order is incorrect in any way, please contact customer service at [email protected]


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